Your complete satisfaction is the top priority for Stassia. We provide the instruction to return. Before you want to return the goods, please contact us by e-mail to discuss the problem. If you want to return, please contact us by email, Please explain the reason within 14 days of receipt. And ask the return address from customer service staff. Without permission, please do not return. We will not refund until we receive your return. Your feedback is very important to us. If we have refunds agreements, you will be responsible for the return shipping charges. The balance will be refunded back to you after we receive the package. We are not responsible for packages lost in transit. Please pay attention to that the original shipping charges are non-refundable. So please contact us with all your questions and concerns before placing your order.
We are pleased to tell you that if you are not satisfied with the items and want to receive a refund, you should give a specific explanation or have a clear picture of the corresponding record, so that the items that you are not satisfied with can be part or a full refund. Without the prior approval of the customer service, the returns will not be accepted. Please allow 5-7 working days from our receipt of the returned goods for a refund to be processed. Once the transaction is completed, you will receive a confirmation email. Refunds will be returned to your account within 7-10 working days. We will not refund the original shipping charges. If you have any questions or would like to discuss the returns procedure in further detail, please do not hesitate to contact us.
All items must be in new condition; items cannot be tried on and cannot be worn, with all original packaging.
All items must be sent back within 14 days of receipt.
Shipping fees for returns are to be paid by the customer. We are not responsible for lost or damaged packages.
Custom packing –Please allow 10 days for Production (THIS DOES NOT INCLUDE THE TIME IT TAKES FINALISING THE END PRODUCT)